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Safe & Hospitable

Operation Downtown is proud to help maintain DSM's status as one of the friendliest urban areas in the country. Thanks to our ambassadors and off-duty officers, DSM consistently ranks as one of the safest places to live and work.


Ambassadors DSM

Operation Downtown Ambassadors help ensure a safe environment in the city. They are the eyes and ears on the street, and communicate regularly with Des Moines Police. They also work to reduce panhandling and help connect people to social services. In addition to these duties, ambassadors patrol the city, escort city visitors and help clear the corners of ice and snow. The Operation Downtown Ambassadors are proud to assist the public with whatever it is they need. From providing information and directions to giving friendly advice and local assistance, they’re ready to go the extra mile for Downtown Des Moines (DSM).

Off-Duty Officers

Operation Downtown also employs off-duty officers to run foot and bicycle patrols several days a week. This relationship with the Des Moines Police Department (DMPD) has continued to grow through the years, and the organization strives to be proactive in maintaining it.

Off-duty officers have had a huge impact on the City of Des Moines. By working hand in hand with DMPD, they’ve managed to reduce panhandling, curb public intoxication and lower crime rates in areas where there had previously been issues. These officers are an integral part of Operation Downtown. This helps keep Downtown DSM a safe place where people can work, play and live.