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Stivers Ford Lincoln of Iowa Delivers Reliable Vehicles + Dedicated Customer Service

Stivers Ford Lincoln of Iowa

September 22, 2020

For 40 years, Stivers Ford Lincoln of Iowa has provided customers with a superior sales and service experience. Since Stivers Lincoln Mercury was established in 1980 by Don Politte and Ed Stivers, Jr., the family-owned business is now celebrating their 40th anniversary, creating repeat buyers with a focus on excellent customer service.

After opening its original location on Locust Street in Downtown Des Moines (DSM), the company expanded to Merle Hay and Waukee, eventually earning the designation of “Best Auto Dealership-Domestic by Cityview readers in 2013. 2020 marks the company’s eighth year in a row receiving the honor. In 2014, Stivers Ford Lincoln was awarded the Ford Motor Company President’s Award for “Outstanding Customers Service and Sales Performance,” solidifying its place as a committed DSM dealership.

Stivers Through the Years

After the original location moved from Downtown DSM to Ingersoll and finally Merle Hay — resulting in the company coining the term “Merle Hay Auto Mile” — Stivers opened their current dealership in Waukee, where it proceeded to build its used car superstore. Since 2009, the Lincoln franchise has operated out of Waukee, closing its Merle Hay operations in 2010. That same year, a remodel and new website were designed at the Waukee location to enhance customer service and encourage growth and expansion of the service department, collision center services and more. Now, Stivers is able to offer even more advantages to its customers, including:

  • Lifetime guarantees on workmanship
  • Accommodation of all vehicle makes and models
  • Recall, warranty and customer repair work on medium to large trucks, vans and ambulances
  • Maintenance and light repair for all makes and models through Quick Lane Tire & Auto Center
  • Ford, Motorcraft and diesel parts
  • Pickup and delivery service
  • Online click-to-buy services

Stivers regularly focuses on new technology opportunities in order to surprise customers and potential customers with our forward-thinking dealership. Along with staying up on the latest and greatest, Stivers strives to connect with and support the community through charitable organizations like the YMCA, The Partnership, Waukee Arts Council and Waukee Area Christian Services.

We know that the future of our company depends on our ability to maintain our excellent customer service, and we will continue to go above and beyond for whoever walks through our front door.

Greater Des Moines (DSM) has one of the best business climates in the country. The region is nationally recognized for having a talented and educated workforce, a cost of doing business 17 percent below the national average, a low cost of living and an exceptional quality of life.

Scott Politte

Scott Politte is president of Stivers Ford Lincoln of Iowa, a family-operated Ford dealership in Waukee.